Privacy Policy — ya999

This Privacy Policy is issued by ya999 International Ltd ("ya999", "we", "our", or "us"), the operator of the online gaming platform accessible at ya999.pro and all associated mobile applications and services. ya999 operates under an international gaming licence and is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection laws.

For the purposes of this Privacy Policy, ya999 International Ltd acts as the data controller in respect of all personal data collected from users ("you", "your") who register an account, visit the ya999 website, or otherwise interact with the ya999 platform. If you have any questions regarding how your data is handled, you may contact our Data Protection team directly at [email protected].

ya999 collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and occasionally from third-party sources such as payment processors and identity verification services. The categories of personal data we collect include the following:

ya999 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly required for identity verification under our licensing obligations. We do not collect data from players under the age of 21.

ya999 uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data in any manner that is incompatible with the purposes described below:

• Account Management: To create, maintain, and secure your ya999 account, verify your identity (including age verification to enforce our 21+ policy), and process your login requests.
• Transaction Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other supported payment methods in Pakistani Rupees (PKR).
• Regulatory Compliance: To meet our obligations under our international gaming licence — including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) screening, and responsible gaming monitoring.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our Urdu and English language support team.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and abuse of bonuses or promotional offers.
• Platform Improvement: To analyse usage patterns and improve the performance, reliability, and feature set of the ya999 platform.
• Marketing Communications: To send you promotional offers and platform updates, but only where you have given your explicit consent to receive such communications. You may opt out at any time.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and, where appropriate, proactively reach out to offer responsible gaming tools and support resources.

ya999 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ya999 — for example, creating your account, processing deposits, and paying out winnings.
• Legal Obligation: Processing required to comply with applicable laws and our regulatory obligations — for example, KYC identity verification, AML record-keeping, and age verification.
• Legitimate Interests: Processing carried out in the legitimate interests of ya999 — for example, fraud prevention, platform security, and improving our services — where these interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent — for example, to send you marketing emails or SMS messages — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.

ya999 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment Processors: We share financial transaction data with payment service providers — including JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank — solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity Verification Services: We may share identity data with third-party KYC and AML screening providers to fulfil our regulatory obligations. These providers process data exclusively on our behalf.
• Gaming Software Providers: Certain game providers who supply content to the ya999 platform may receive limited technical data (such as session tokens) necessary to operate their games. They are not permitted to use this data for their own purposes.
• Regulatory Authorities: We may be required by law or by our licensing authority to disclose certain player data to regulators, law enforcement agencies, or government bodies. ya999 will comply with all lawful data disclosure requests.
• Professional Advisers: We may share data with lawyers, auditors, and insurers where necessary in the course of obtaining professional services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving ya999, player data may be transferred to the acquiring entity subject to equivalent privacy protections.

ya999 uses cookies and similar tracking technologies on its website and application to deliver a functional, personalised, and secure player experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the ya999 platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, game lobby layout, or responsible gaming settings — so you do not need to re-enter them each time you visit.
• Analytics Cookies: These cookies help ya999 understand how players interact with the platform — which pages are visited most, where users encounter errors, and how navigation flows can be improved. The data collected is aggregated and does not identify you personally.
• Security Cookies: These cookies assist with fraud detection and account security by identifying unusual login patterns or suspicious device activity.

You may manage your cookie preferences through your browser settings. Please be aware that disabling certain cookies may limit the functionality of the ya999 platform. ya999 does not use third-party advertising or behavioural tracking cookies.

ya999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our regulatory and legal obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with ya999 plus a minimum of five (5) years following account closure, in accordance with our anti-money laundering obligations.
• KYC Documentation: Identity verification documents (CNIC, passport copies, etc.) are retained for a minimum of five (5) years following the date of your last transaction or account closure, whichever is later.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of seven (7) years for financial audit and regulatory compliance purposes.
• Support Communications: Live chat transcripts and email correspondence are retained for three (3) years following the date of the communication.
• Marketing Consent Records: Records of your marketing consent are retained for the duration of any active marketing relationship plus two (2) years thereafter as evidence of consent.

Upon the expiry of the relevant retention period, ya999 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

ya999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ya999's servers is encrypted using industry-standard Transport Layer Security protocols.
• Two-Factor Authentication (2FA): ya999 supports 2FA on all player accounts and strongly encourages its use. Account login can be secured with a one-time passcode (OTP) delivered via SMS to your registered Pakistani mobile number.
• Access Controls: Access to personal data within ya999's internal systems is strictly limited to authorised personnel who require it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations.
• Regular Security Audits: ya999 conducts periodic security assessments and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: ya999 maintains a data breach response procedure. In the event of a breach that is likely to affect your rights or freedoms, ya999 will notify affected players and, where required, the relevant regulatory authority within the timeframes prescribed by applicable law.

As a user of the ya999 platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected]. ya999 will respond to all verifiable data rights requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that ya999 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. You may update many of your account details directly through your account settings panel.
• Right to Erasure: In certain circumstances, you have the right to request that ya999 delete your personal data. This right is subject to our legal retention obligations — for example, we cannot delete transaction records required under AML regulations.
• Right to Restriction: You have the right to request that ya999 restrict the processing of your personal data in certain circumstances — for example, where you dispute the accuracy of data we hold and pending verification.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a structured, machine-readable copy of your personal data for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where it is carried out on the basis of ya999's legitimate interests — for example, direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where ya999 relies on your consent as the legal basis for processing — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ya999 is strictly an adults-only platform. The minimum age to register an account and use the ya999 platform is 21 years. ya999 does not knowingly collect personal data from any person under the age of 21.

ya999 employs age verification procedures at the point of registration and during the KYC process to enforce this policy. Where ya999 discovers or suspects that personal data belonging to an underage individual has been collected — whether through fraudulent registration or any other means — the relevant account will be immediately suspended, all personal data associated with that account will be deleted as soon as legally permissible, and any funds held in that account will be handled in accordance with our regulatory obligations.

The ya999 platform may contain references to or descriptions of third-party payment services, gaming software providers, or responsible gaming resources. This Privacy Policy applies exclusively to personal data processed by ya999. ya999 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third-party platforms you interact with independently of the ya999 website.

ya999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email to the address on file, or via a prominent notice displayed on the ya999 platform, prior to the changes taking effect.

The version number and effective date displayed at the top of this document indicate the current version of this Privacy Policy. We recommend checking this page periodically to stay informed of any updates. Your continued use of the ya999 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ya999 handles your personal data, please reach out to our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the ya999 platform — the fastest way to raise a privacy concern.
• Email: [email protected] — please include "Privacy Request" in the subject line for prompt routing to our Data Protection team.
• Language: Our support team handles privacy queries in both English and Urdu, seven days a week, every hour of the year.

ya999 commits to acknowledging all privacy complaints within 5 business days and providing a full response within 30 days. Where you remain unsatisfied with our response, you may escalate your complaint to the data protection supervisory authority applicable under the terms of our international gaming licence.

Whether you are writing to us from Karachi, Lahore, Faisalabad, Islamabad, or anywhere else in Pakistan — every privacy inquiry is treated with equal seriousness, full confidentiality, and complete respect for your rights as a data subject.